Employee Assistance Program

When you call, caring and professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a tele-video or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area. You can also schedule an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.

• Call JHEAP 24/7/365 at 888-978-1262 (for people the U.S. only)
• Submit your counseling request via the online request form. Online request form flyer 
• International employees can schedule an appointment via member website CCA@YourService – Company Code: JHGLOBAL

Employees and their family and household members may seek help from JHEAP for a range of reasons, including:

• Stress and worry
• Concern about their own or someone else’s unhealthy use of alcohol or drugs
• Challenging life transitions
• Problems with interpersonal relationships
• Difficulties with co-workers
• Problems with work performance and productivity
• Concern for family members’ and colleagues’ well-being
• Grief and loss
• Problems with low mood, low energy, or anxiety
• Financial problems
• Legal concerns

You can call 888-978-1262 or visit JHEAP online 24/7, 365 days a year. A clinician will listen with compassion, provide support, and connect you with helpful resources.

Confidentiality is the cornerstone of JHEAP. We recognize that many concerns are extremely personal, and JHEAP clinicians handle all information shared, whether by phone or in person, with the highest level of sensitivity. No one will know that you are receiving JHEAP services unless you choose to share that information yourself or sign a release giving your clinician permission to disclose such information.

There are, however, a few important exceptions to confidentiality, such as situations involving risk of harm to yourself or others, or cases of abuse involving children or vulnerable adults when a perpetrator has been identified. Your JHEAP clinician will review these exceptions and the confidentiality guidelines with you in detail.

Sometimes clients ask whether a supervisor or other Johns Hopkins employees can access JHEAP records. Rest assured that JHEAP records are kept completely separate from all other JHU and JHMI records. These files cannot be accessed or released without your written permission or a court order. If you have any additional questions or concerns, please discuss them with your JHEAP clinician.

To request life coaching, call 888-978-1262 and choose option 3. After a brief assessment, you’ll be matched with a coach within 2-3 business days and can then schedule sessions directly.

Note that life coaches are not counselors and may refer you to other JHEAP services when appropriate.

Life coaching is available only to JHU employees; household members are not eligible. Health System employees may contact [email protected] with questions.

• Get connected with practical supports, such as home services, transportation, meal resources, and community programs, to reduce daily stressors and simplify day-to-day responsibilities.

• Childcare resource location including child care centers, summer camps, nanny services, and any support to fit your family’s needs.
• Services and resources for pet care, household help and other needs.
• Resources for help with caring for an aging adult, including finding housing, resources for caregivers, and research for available supports.

• Free 30-minute legal phone consultation and expert legal advice specific to your unique situation, plus a discount if you choose to retain counsel. Looking for more? See how you can enroll in a Legal Plan.
• Free 30-minute financial phone consultation with a money coach offering expert financial guidance and resources to your unique situation, with referrals to specialists as needed. Looking for more? Check out enhanced financial well-being supports.

• East Baltimore Campus, 550 North Broadway, Suite 507, Baltimore, MD 21218
• Homewood Campus, Keswick North Building – 3910 Keswick Rd, North Building, Room N2070, Baltimore MD 21211
• Johns Hopkins Bayview Medical Center, 4940 Eastern Ave, ASC Building, Room 277, Baltimore MD 21224

Caregivers for adults may face financial, emotional, and physical challenges as they navigate the needs or an elderly loved one while managing other life priorities. For those wanting a forum to connect with other Hopkins employees about adult caregiving issues, join this group.

This group meets via Zoom the third Wednesday of each month from noon to 1 p.m. EST.

Register to join Adult Caregiving

If you care for a child with disabilities, finding support and integrating your own personal care and everyday needs into your routine can be challenging. This group is an opportunity to connect and share resources with Hopkins peers who may be facing similar challenges in caring for a child with disabilities.

The group meets quarterly from noon to 1 p.m. EST on the second Monday of the month.

2026 Meeting Dates: February 9, May 11, August 10, and November 9.

Access the flyer | Register here

Whether it’s your first or third child, you are the birth, non-birth, or adoptive parent, the transition back to work is a significant change. If you have been out on leave for a few weeks or a few months, this group is here to provide the resources, connections, and encouragement you need. This group is open to any parent transitioning back to work after welcoming a new addition to their family.

The group meets the first Thursday of each month from noon to 1 p.m. EST.

Access the flyer | Register here

Moxie is energy, determination, and courage. Menopause can bring a host of challenges but together we can meet menopause with moxie and face those challenges head on. Join other Hopkins employees to discuss experiences and share resources and support about menopause and the menopause transition.

This group meets the first Wednesday of each month from 1 to 2 p.m. EST.

Register to join Menopause with Moxie

Are you feeling anxiety, dread, or excitement as you approach your retirement? This is your safe space to connect with other pre-retirees to talk about preparing for your post-work life.

This group meets via Zoom the second Friday of each month, from noon to 1 p.m. EST.

Register to join Retirement Readiness