Onsite Clinical Care

Through mySupport, JHU employees and their household family members have 24/7 access to free, confidential counseling and referral services and five in-person counseling sessions.

Sometimes, managing the responsibilities of work and personal life can feel overwhelming. Worry about your own—or a loved one’s—emotional well-being, mental health, medical illness, or financial hardship can be distressing and can have an effect on your energy, focus, and productivity.

When you call 443-997-7000, a mySupport clinician will listen, provide support, and help you identify resources and next steps. Clinicians are available around the clock. You also can reach mySupport online (use JHU for both username and password) or fill out our form to request an appointment.

If you choose to arrange a televideo or in-person appointment, the mySupport clinician will provide referrals to licensed clinicians in your area whom you or your family member may see for up to five visits per problem. The telephonic assessment, referral service, and in-person appointments are confidential and entirely free of charge to you, and you will not need to use insurance. Alternatively, you may choose to arrange a free, confidential appointment with a member of the mySupport OnSite Clinical Care Team, located on certain Johns Hopkins campuses.

The Onsite Clinical Care Team offers professional support, expertise, and resources to help you identify and manage challenging issues in healthy ways.

Managers, be sure to read mySupport: Manager Resources.

Click the tabs below to learn more about our services.

When to Call

Employees and their family and household members may seek help from mySupport for a range of reasons, including:

  • Stress and worry
  • Concern about their own or someone else’s unhealthy use of alcohol or drugs
  • Challenging life transitions
  • Problems with interpersonal relationships
  • Difficulties with co-workers
  • Problems with work performance and productivity
  • Concern for family members’ and colleagues’ well-being
  • Grief and loss
  • Problems with low mood, low energy, or anxiety
  • Financial problems
  • Legal concerns

You can call or visit mySupport online 24/7, 365 days a year. A clinician will listen with compassion, provide support, and connect you with helpful resources.

Confidentiality

Confidentiality is the cornerstone of mySupport. We understand that certain issues are extremely personal, and mySupport clinicians treat all information disclosed over the phone or in a session with the utmost sensitivity. In fact, no one will know that you are receiving services from mySupport unless you disclose that information yourself or sign a release giving your clinician permission to disclose the information. It is important to note that there are a few exceptions to confidentiality (e.g., harm to yourself or others, and the abuse of children or vulnerable adults when the perpetrator has been identified). Your mySupport clinician will review confidentiality with you.

Sometimes our clients ask whether mySupport records can be accessed by a supervisor or other Johns Hopkins employees. You can rest assured that mySupport records are kept separately from all other JHU or JHMI records. Our files cannot be accessed or released without your written permission or a court order. If you have additional concerns, please feel free to raise these with your mySupport clinician.

Locations

The mySupport OnSite Clinical Team provides in-person appointments with licensed clinicians at various Johns Hopkins locations.

Baltimore:

  • East Baltimore campus, 550 North Broadway, Suite 507
  • Johns Hopkins at Eastern, 1101 E. 33rd St., Suite C-100
  • Johns Hopkins Bayview Medical Center, Mason F. Lord Building, Suite 400E

Outside Baltimore:

mySupport OnSite Clinicians are available at Johns Hopkins locations in Washington, Columbia, and Hanover. Call mySupport at 443-997-7000 for more information.

In addition to providing scheduled in-person appointments for individuals, the mySupport OnSite Clinical Team provides:

  • Same-day telephone and in-person consultations when needs are urgent
  • Consultation to employees and managers who are concerned about a co-worker
  • Immediate support to managers, collaboration with other programs, and onsite response during crisis situations
  • Training, education, and outreach on matters related to grief, emotional well-being, and self-care

The mySupport On-Site Clinical Team offers in-person appointments from 9 a.m. to 5 p.m., Monday through Friday, with some appointments also available starting at 5 p.m. First-time appointments with an OnSite clinician typically last about 90 minutes; subsequent appointments typically last about 45 minutes.

Inclement Weather: mySupport is available 24/7, 365 days a year, by calling 443-997-7000. However, when JHU closes for inclement weather or has a delayed opening, the mySupport OnSite Clinical Team offices may be closed or open late. If your on-site appointment is cancelled as a result of inclement weather, please call 443-997-7000 anytime to receive in-the-moment support and to reschedule your in-person appointment.