Onsite Clinical Care

Through mySupport, JHU employees and their household family members have 24/7 access to free, confidential counseling and referral services and five in-person counseling sessions.

Sometimes, managing the responsibilities of work and personal life can feel overwhelming. Worry about your own—or a loved one’s—emotional well-being, mental health, medical illness, or financial hardship can be distressing and can have an effect on your energy, focus, and productivity.

When you call 443-997-7000, a mySupport clinician will listen, provide support, and help you identify resources and next steps. Clinicians are available around the clock. You also can reach mySupport online (use JHU for both username and password) or fill out our form to request an appointment.

If you choose to arrange a televideo or in-person appointment, the mySupport clinician will provide referrals to licensed clinicians in your area whom you or your family member may see for up to five visits per problem. The telephonic assessment, referral service, and in-person appointments are confidential and entirely free of charge to you, and you will not need to use insurance. Alternatively, you may choose to arrange a free, confidential appointment with a member of the mySupport OnSite Clinical Care Team, located on certain Johns Hopkins campuses.

The Onsite Clinical Care Team offers professional support, expertise, and resources to help you identify and manage challenging issues in healthy ways.

Managers, be sure to read mySupport: Manager Resources.

Click the tabs below to learn more about our services.

When to Call

Employees and their family and household members may seek help from mySupport for a range of reasons, including:

  • Stress and worry
  • Concern about their own or someone else’s unhealthy use of alcohol or drugs
  • Challenging life transitions
  • Problems with interpersonal r