Support Programs

two people talking We know personal challenges can affect you at work and at home, and we’re here to help.

Sometimes it’s the little things—like finding a plumber to fix that leaky sink or a doggie day care to keep your new puppy occupied. Sometimes the issues are bigger and life-challenging, like struggles with depression, drug and alcohol misuse, or financial or legal problems. Whatever your need, mySupport is free, confidential, and at your service.

You can reach mySupport 24/7, 365 days a year, by phone at 443-997-7000 or online. For online access, you will need to use the following:

Username: JHU

Password: JHU

There’s even a mobile app, giving you access to mySupport wherever you are.

Click the tabs below to learn more about mySupport.

Emotional Support

Through mySupport, JHU employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. When you call mySupport, a clinician will listen, provide support, and help you identify resources and next steps. If you choose to arrange a televideo or in-person appointment, mySupport will provide referrals to licensed clinicians in your area. Your first five in-person counseling sessions are free and won’t require use of your insurance. You and your family members also can opt for an in-person appointment with a member of mySupport’s OnSite Clinical Care Team, located on various Johns Hopkins campuses.

Daily Life Assistance

Struggling to find that balance between work and home? Let us lighten your load. Through mySupport, you and your household family members have 24/7 telephone access to a daily life assistance counselor who can offer resources and referrals for child care, elder care, pet care, parenting issues—even household help, such as finding a contractor. mySupport’s online services also can help you find services and resources for prenatal care, adoption, emergency care, summer camps, school and college search, and other needs. And mySupport also offers phone and in-person legal services; financial services, such as help with budgeting, managing debt, and tax preparation; and identity theft resolution and consultation.

Managing Cancer at Work

Our Work Stride: Managing Cancer at Work program, offered free of charge to employees, provides support and information for anyone dealing with a cancer diagnosis or caring for someone with cancer. The program also helps supervisors learn how to best support employees through a cancer journey.