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Employee Assistance Program

We know personal challenges can affect you at work and at home, and Johns Hopkins Employee Assistance Program (JHEAP) is here to help.

Sometimes it’s the little things—like finding a plumber to fix that leaky sink or a doggie day care to keep your new puppy occupied. Sometimes the issues are bigger and life-challenging, like struggles with depression, drug and alcohol misuse, or financial or legal problems. Whatever your need, JHEAP is free, confidential, and at your service.

mySupport is now Johns Hopkins Employee Assistance Program (JHEAP).

You can reach JHEAP 24/7/365 to assist with emotional support and daily life assistance by phone at 888-978-1262.

Meet the JHEAP Onsite Clinical Care Team.

Schedule an Appointment for Emotional Support

Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. You can reach JHEAP 24/7, 365 days a year, by phone at 888-978-1262 .

When you call JHEAP, our caring professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a televideo or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area or you can opt for an appointment with a member of the onsite team located on various Johns Hopkins campuses.

Your first six (6) in-person counseling sessions are free and won’t require use of your insurance.

Daily Life Assistance

DAILY LIFE ASSISTANCE

Struggling to find that balance between work and home? Let us lighten your load. Through Johns Hopkins EAP (JHEAP) you and your household family members have 24/7 telephone access to a daily life assistance counselor by calling 888-978-1262 and asking for resources and referrals for child care, elder care, pet care, parenting issues—even household help, such as finding a contractor. JHEAP’s online services also can help you find services and resources for prenatal care, adoption, emergency care, summer camps, school and college search, and other needs. And JHEAP also offers phone and in-person legal services; financial services, such as help with budgeting, managing debt, and tax preparation; and identity theft resolution and consultation.

Schedule an EAP Presentation

JHEAP offers the following presentations for teams at the manager’s request:

  • ALL ABOUT JOHNS HOPKINS eMPLOYEE ASSISTANCE PROGRAM

    • This workshop offers an overview of Johns Hopkins’ EAP services, which are available to JHU and JHHS faculty and staff and their family members

  • HELPING MANAGERS RECOGNIZE AND RESPOND TO DEPRESSION IN THE WORKPLACE

    • This workshop offers an overview on depression, its impact on the workplace, and how managers can help employees whose work performance may be affected by depression.

  • STRATEGIES FOR MANAGING STRESS IN CHALLENGING TIMES

    • This workshop offers participants an overview of Johns Hopkins EAP services, an overview of the ways stress shows up in their lives, and tools for healthy coping and thriving during challenging times.

  • PROMOTING EMOTIONAL WELL-BEINg IN THE WORKPLACE

    • This workshop offers an overview of Johns Hopkins EAP services, a recognition for promoting emotional well-being in the workplace and how it benefits everyone, strategies for promoting a healthy work environment and managing stress, and ways to manage a healthy work-life mix.

  • UNDERSTANDING AND TREATING DEPRESSION

    • This workshop offers information about the risk factors, signs, and symptoms of clinical depression, as well as effective treatment options for you or someone you care about.

To schedule a Johns Hopkins EAP presentation for your department, visit the Benefits and WorkLife Workshops and Webinars Request Page.

For additional Benefits and WorkLife On-Demand Workshops and Webinars, click here.

Managers' Toolkit & Resources

The Johns Hopkins EAP Managers’ Toolkit was created to help managers, supervisors, and leaders to:

  1. Identify mental health disorders and recognize the impact they have on the workplace.
  2. Identify resources managers can use to support mental wellbeing on their teams.
  3. Locate and list the full range of JHEAP services, for employees and managers.
  4. Identify best practices managers can implement to assist team members in distress.

Click here to access the JHEAP’s Managers’ Toolkit

Click here for additional JHEAP information and resources for managers 

JHEAP is available 24/7/365 to schedule an appointment or access daily life assistance services by phone at 888-978-1262 .

Visit our website CCA@YourService – Company Code: JHEAP, for additional resources and LiveCONNECT instant messaging with worklife specialists.

The CCA@YourService App is also available on your device’s app store – enter your one-time access code (JHEAP) to create a profile.  Bypass the phone call and submit your work-life services request via the app.

Mental health resources are a great tool to have for yourself, your family, co-workers, and team members.

FOr On-Demand Resources, Expand the content below

Coping After Traumatic Events in the News

Who can help?
The university recognizes that distressing events in the news can affect everyone and evoke concerns of safety. Even people who were not directly impacted can have emotional and stress reactions. A national, collective level of sorrow, distress or anger is understandable.  Johns Hopkins EAP has put together the resources below:

What resources are available to me, my co-workers, and my team?

What resources are available to support my children?

Johns Hopkins EAP is available to support your needs 24/7/365 by calling 888-978-1262. Our counseling staff is specially trained to assist in times of need and is available at any time. We’re always here to provide you with emotional support and referrals to helpful resources. Expand the content below for additional on-demand resources.

What if I am a manager concerned about a member of my team or my whole team?
Click here for more information on consulting with a Johns Hopkins EAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Mental Health Awareness Resources

Who can help?
Make your mental wellbeing a priority. JHEAP counselors are available to faculty, staff, and their household family members at 888-978-1262 24/7/365 to assist with free, confidential emotional support and daily life assistance.

What resources are available to me, my family, my co-workers, and my team?

  • Webinars and Workshops: Click here to discover upcoming webinars to help you to cope and adjust to these overwhelming and difficult times. Topics include fighting the stigma of mental illness, mental health awareness in the workplace, visual journaling for mental health, depression awareness and many others
    •  Understanding and Coping with Depression – Oct. 26, 2022
      • Click here for webinar handouts
      • Click here for the recording
    • Fighting the Stigma – May 12, 2022 – Click here for webinar handouts
    • Mental Health Awareness in the Workplace – May 19, 2022
      •  Click here for webinar handouts
      •  Click here for recording and transcript
    • Roadmap to Healing – Visual Journaling for Better Mental Health – May 20,2022 – Click here for webinar handouts
  • Articles, Videos, and Resources on Suicide and How to Help Someone Who’s Having Suicidal Thoughts.  Click here for additional resources on suicide prevention. If you or someone you know is in crisis, you can reach out to JHEAP or the National Suicide Prevention Hotline at 1-800-273-TALK (8255). This resource includes articles to help understand and prevent suicide, the suicide resource center, and additional national suicide resources.

How can I get emotional support for myself or a family member immediately?
To receive emotional support in the moment, call 888-978-1262. You will be connected to a clinician in the moment, who will provide free, confidential, emotional support, and can help you to identify resources and next steps.

  • What if I am a manager concerned about a member of my team or my whole team related to emotional well-being?
    Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.
Suicide Prevention Resources

September is National Suicide Prevention Month and World Suicide Prevention Day. It’s a time to shed a light on this global health crisis and work to remove the stigma. Talking about suicide may feel uncomfortable, but we can all learn, take action and help save a life. Now is the time to build awareness, acceptance and compassion. Use the resources listed below to learn more on how to talk about suicide, how to notice when someone may need help and how to reach out for assistance.

  • World Suicide Prevention Day is 9/10/2022: offering suggestions for observing the day and making a difference every day.
  • National Suicide and Crisis Lifeline:  988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (1-800-273-8255). Call, text or chat 988 for 24/7, free and confidential support for people in distress, prevention and crisis resources for you and your loved ones and best practice for professionals.
  • Stop a Suicide: offers a free interactive suicide risk inventory that immediately connects those who are concerned about suicide risk in themselves or others with crisis intervention counselors and/or emergency services.
  • Suicide Prevention Resources Center: provides consultation, training and resources to enhance suicide prevention.
  • Suicide Awareness – Voices of Education (SAVE): provides suicide education, as well as facts and statistics on suicide and depression. It links to information on warning signs of suicide and the role a friend or family member can play in helping a suicidal person.
  • Talk Saves Lives Training: the American Foundation for Suicide Prevention has developed an interactive online training to help prevent suicide. Talk Saves Lives™ online tool is designed to help you understand suicide and know the warning signs. Then you can start the conversation. To start the training visit your member website, Username & Password = JHU; under mental health and addictions > suicide prevention > Talk Saves Lives online training. For additional information, visit the American Foundation for Suicide Prevention.
  • Mental Health First Aid: if you want to learn more about suicide, stigma, mental health issues and what you can do to help, consider signing up for a mental health first aid course by going to the Mental Health First Aid website. Through education, you can help make a difference.

Hopkins Specific Resources

  • If you or someone you know is in crisis, you can reach out to JHEAP for professional support from a licensed counselor 24/7/365. JHEAP provides confidential counseling for up to five visits at no cost for Johns Hopkins employees and household members. Call JHEAP at 888-978-1262, for free, confidential help and referrals for emotional or mental health concerns you may have.

What if I am a manager concerned about a member of my team? 

Click here for a manager’s guide to recognizing warning signs and supporting an employee who may be at risk

Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals and crisis response services. JHEAP can lend guidance and consultation about the best ways to respond to difficult workplace situations.

Race and Racial Discussions

Who can help?
The university recognizes that the current events around racial justice, diversity, and civil unrest may be stressful for members of the Johns Hopkins Community, especially those with family and friends who are impacted. JHEAP counselors are available to faculty, staff, and their household family members at 888-978-1262,  24/7/365 to assist with emotional support and daily life assistance.

What resources are available to me, my family, my co-workers, and my team?

  • Tips for Managers in the Workplace. Click here for information on the three common missteps for managers to avoid and three ways for managers to take meaningful action.
  • Racial Justice, Diversity and Mental Health Resources. Click here to receive additional information on advocacy organizations and black mental health resources.
  • Resources for Violence Against Asian Americans. Click here to receive additional information on advocacy organizations and resources for Asian American and Pacific Islander communities.
  • Talking with kids about injustice. Click here for a guide on how to talk to young children about injustices that they may already be aware of. This document will help with talking to kids about injustice and offers suggestions on responding to injustice.
  • Additional Racial Discussion Resources. Click here for additional resources provided by the Office of Diversity, Inclusion and Health Equity. These resources include support resources for black individuals and communities such as Black Mental Health Alliance, Open Path Psychotherapy Collective, and Racial Trauma is Real information.

How can I get emotional support for myself or a family member immediately?
To receive emotional support in the moment, call 888-978-1262. You will be connected to a clinician in the moment, who will provide free, confidential, emotional support, and can help you to identify resources and next steps.

What if I am a manager concerned about a member of my team or my whole team related to race and emotional well-being?
Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Resources for Healthcare/Medical Personnel and their families

Coping with COVID-19 For Healthcare & Medical Personnel

As the COVID-19 pandemic continues we know that healthcare and medical personnel are working hard and may be in need of additional support. You’re a professional. But you’re also human. Dealing with adults and children who are sick- and scared-can create an enormous burden. It can lead to traumatic stress, similar to that of soldiers who’ve been in combat. When you, a family member, or a friend are suffering from traumatic stress you may see:

  •  Headaches, stomachaches, backaches and more
  • Changes in eating and sleeping patterns
  • Extreme worry and anxiety
  • Nightmares and flashbacks
  • Feelings of depression or irritability
  • Use of drugs or alcohol for self soothing

Health care and medical personnel should respect their stress signals. Recognizing stress symptoms and respecting the need to help yourself is important. For starters, de-fuse with some of the following steps:

  • Take a break during the day: Go outside, take some deep breaths, call a friend or do anything that soothes you
  • Take care of your own needs: Self-care is critical during this time. Spend time with your family, work out and minimize your news intake. Use your breaks to recharge your batteries.
  • Ask for help: The pressure of your job can really catch up with you. If you’re having trouble sleeping, eating, or regulating your stress level, get support.
    • JHEAP is available to Johns Hopkins employees, 24/7/365 by calling 888-978-1262, or schedule an appointment with a counselor here.
Workshops and Webinars Just For You

JHEAP and the JHU Office of Benefits & Worklife offers an array of workshops for faculty/staff and departments that provide enrichment, education and tools to help you effectively manage the daily challenges of living and help you to thrive in all areas of your life.

Click here to learn more