We know personal challenges can affect you at work and at home, and Johns Hopkins Employee Assistance Program (JHEAP) is here to help.
Employee Assistance Program
Schedule an Appointment for Emotional Support
Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges.
The EAP offers up to 6 short term counseling sessions.
When you call EAP, our caring professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a televideo or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area or you can opt for an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.
You can reach JHEAP 24/7, 365 days a year, by phone at 888-978-1262 .
Bypass the phone call and submit your counseling request via an online request form here.
Click here for more information the online intake process for counseling services.
Daily Life Assistance
DAILY LIFE ASSISTANCE
Struggling to find that balance between work and home? Let us lighten your load. Through Johns Hopkins EAP (JHEAP) you and your household family members have 24/7 telephone access to a daily life assistance counselor by calling 888-978-1262 for:
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- Free legal consultation on a variety of issues including bankruptcy, child custody, divorce.
- Free financial consultation on a variety of issues, such as help with budgeting, managing debt and tax preparation and identity theft resolution and consultation.
- Services and resources for child care and elder care services.
- Services and resources for pet care, household help and other needs.
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Virtual Networking Groups
The Office of Benefits & Worklife is hosting several recurring virtual networking groups for employees including Caregiving for Children with Disabilities, Retirement Readiness, Adult Caregiving and Employee Young Professionals.
These networking groups are an opportunity to connect with Hopkins peers who may be going through similar life experiences. Registration is required. To ensure privacy, these sessions will not be recorded and are only available to Johns Hopkins affiliate employees.
Click below to register for a networking group:
Additional Information:
You only need to register once to receive access to all scheduled sessions. If you wish to attend multiple groups, you must register for each group.
A Microsoft Teams Channel for each networking topic has been created for resource sharing and networking; if you would like to be added, email worklife@jhu.edu.
If there is a networking group topic that you are interested in but is not yet offered or you have questions about the existing groups, please email worklife@jhu.edu.
Visit the Webinars and Workshops page for more upcoming events.
For additional resources and information, contact the Benefits Service Center at 410-516-2000 or benefits@jhu.edu.
Managers' Toolkit & Resources
The Johns Hopkins EAP Managers’ Toolkit was created to help managers, supervisors, and leaders to:
- Identify mental health disorders and recognize the impact they have on the workplace.
- Identify resources managers can use to support mental wellbeing on their teams.
- Locate and list the full range of JHEAP services, for employees and managers.
- Identify best practices managers can implement to assist team members in distress.
Click here to access the JHEAP’s Managers’ Toolkit
Click here for additional JHEAP information and resources for managers
Visit our website CCA@YourService – Company Code: JHEAP, for additional resources and LiveCONNECT instant messaging with worklife specialists.
The CCA@YourService App is also available on your device’s app store – enter your one-time access code (JHEAP) to create a profile. Bypass the phone call and submit your work-life services request via the app.