Employee Assistance Program

Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members receive free confidential consultation, counseling, and referrals for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. Individuals receive up to 6 free confidential, short-term counseling sessions per issue each year.

When you call, caring and professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a tele-video or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area. You can also schedule an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.

• • Call JHEAP 24/7/365 at 888-978-1262 (for people the U.S. only)
  • Submit your counseling request via the online request form
    • Here is a flyer about scheduling a counseling appointment with the online form.
  • JHGlobal employees can schedule an appointment via member website CCA@YourService – Company Code: JHGLOBAL

JHEAP now offers life coaching for university faculty, staff, and JHEAP-eligible postdoctoral fellows, house staff and residents. Life coaching is a holistic, proactive approach to enhancing overall well-being and is a powerful tool for personal development. Coaches focus on enhancing your quality of life by addressing individual aspects such as career growth, personal relationships, health, and work-life balance to help you achieve your goals.

JHEAP life coaching sessions provide a safe, non-judgmental space where you can explore your potential, build confidence, and celebrate your successes. JHU employees may schedule up to six free sessions per year and the 45-minute sessions take place via phone or video call. Life Coaching FAQs

Certified life coaches can help you:

• Adopt healthier habits and routines
• Break out of your comfort zone and try new things
• Balance work, personal life, and leisure time
• Stay accountable while moving toward achieving your goals

To request life coaching, call JHEAP at 888-978-1262 and select option 3. After a brief assessment to identify your goals and preferences, you’ll be matched with a coach within 2-3 business days. Then you’ll be able to contact your coach directly to schedule your first coaching session. Life coaches are not counselors — certain issues are out of their scope, so your coach may refer you to additional EAP services or a counselor.

Note: Coaching is only available to employees of Johns Hopkins University; household members are not eligible. Health System employees can direct questions to [email protected].

dAILY lIFE aSSISTANCE

Struggling to find that balance between work and home? Let us lighten your load. Through Johns Hopkins EAP (JHEAP) you and your household family members have 24/7 telephone access to a daily life assistance counselor by calling 888-978-1262 for:

• • • Free 30-minute legal phone consultation on a range of issues and expert legal advice specific to your unique situation.
    • Free 30-minute financial phone consultation on a variety of issues, offering expert financial guidance and valuable resources to your unique situation.
    • Services and resources for pet care, household help and other needs.

Online Resources

Visit the website CCA@YourService – Company Code: JHEAP, for additional resources and webinars.

Visit the JH Global Website – Company Code: JHGLOBAL for additional global resources and LiveCONNECT instant messaging with Worklife Specialists.

Mobile App

The CCA@YourService App is also available on your device’s app store – enter your one-time access code (JHEAP) to create a profile.

• • Visit app.myccaonline.com, to access a web/desktop version of the App that mirrors the app experience.
  • Bypass the phone call and submit your worklife services request via the app.

Virtual Networking Groups

JHU Benefits & Worklife hosts several recurring Virtual Networking Groups for employees including Caregiving for Children with Disabilities, Retirement Readiness, Adult Caregiving, Employee Young Professionals, and more.

These networking groups are an opportunity to connect with Hopkins peers who may be going through similar life experiences. Registration is required. To ensure privacy, these sessions are not recorded and are only available to Johns Hopkins employees.

Visit the Virtual Networking Groups webpage to see all groups and learn more.

Make your mental wellbeing a priority. JHEAP counselors are available 24/7/365 to faculty, staff, and their household family members at 888-978-1262, to provide free, confidential emotional support and daily life assistance.

National Suicide and Crisis Lifeline: 988 is the three-digit dialing code to reach the National Suicide Prevention Lifeline (1-800-273-8255). Call, text or chat 988 for 24/7, free and confidential support for people in distress, prevention and crisis resources for you and your loved ones and best practice for professionals. Find additional resources for suicide prevention at myccaonline.com (company code JHEAP) and 988lifeline.org.

Webinars and Workshops: Click here to discover upcoming webinars to increase awareness of how the world around us impacts our mental health, and steps we can take to change our space, impact our community, and protect our well-being. Replays of the webinars are linked below as they become available. Topics include:

• • Practicing Kindness
  • Best Practices for Supporting Others 
  • Practicing Mindfulness
  • Practicing Gratitude
  • Practicing Self-Compassion
  • Practicing Mind-Body Wellness 

Articles and Resources to support Mental Health Awareness:

• • Putting JHEAP to Work for Your Mental Wellbeing highlights how the benefit helps connect employees and their family members to confidential counseling and emotional wellbeing support.
  • Take A.C.T.I.O.N. to Improve Mental Health teaches how to put emotional well-being goals into practice. 
  • Mental Health and Self-Care Resource Guide features a compilation of tools and resources from across the web as a helpful starting point to take action. 
  • Taking Care of Your People Starts with Taking Care of Yourself offers guidance to people leaders on managing energy levels to manage others effectively. 

How can I get emotional support for myself or a family member immediately?
To receive emotional support in the moment, call 888-978-1262. You will be connected to a clinician in the moment, who will provide free, confidential, emotional support, and can help you to identify resources and next steps.

What if I am a manager concerned about a member of my team or my whole team related to emotional well-being?
Click here for manager resources including more information on consulting with a JHEAP On-Site clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.