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JHEAP Manager Resources

JHEAP can assist supervisors and leaders in supporting your teams by providing promotional resources, group support sessions, training, and more.

Consultations for Leaders

Reach out to [email protected] to connect with a clinician for guidance on available support for yourself or your team.

Departmental EAP Presentations*

A JHEAP clinician can provide an overview of EAP resources and trainings virtually or in-person on topics like self-care, stress management, and more. Complete the Workshop Request Form and an EAP specialist will respond. 

On-Site or Virtual Support*

After a critical incident, JHEAP can provide support either as a group or individually. Reach out to 888-978-1262 and request a Management Consultation.

1:1 Support for Leaders

JHEAP is available for one-on-one support and consultation for leaders who are navigating change and uncertainty. 

*For international groups, please note that fees may be incurred for these services.

Leadership Toolkits

These documents were created for HR, leaders, and managers to help identify mental health challenges, recognize their impact in the workplace, and address them effectively using the services provided by JHEAP.

JHEAP Managers Orientation In slides, the JHEAP Managers Orientation explains the services and assistance JHEAP provides, including how it can help HR, leaders, and managers with crisis management, risk assessment and referrals.

JHEAP Leadership Toolkit A PDF document, the JHEAP Leadership Toolkit was created for leaders to support the well-being of employees and their teams. It shares best practices to assist team members in distress and summarizes JHEAP services for managers seeking guidance and resources for supporting individuals, groups, and themselves.

Concerned about an employee’s emotional well-being or workplace behavior?

JHEAP can help you respond effectively.

If you observe distress or concerning behaviors among your team, the best place to start is to talk to a JHEAP clinician about your concerns so that you can receive professional guidance on how to proceed.

To consult with a JHEAP clinician, call 888-978-1262. When you call, please clarify that you are a supervisor calling to consult about an employee concern. A member of the JHEAP Clinical Team will hear your concerns and provide recommendations.

You also can refer employees you’re concerned about directly to JHEAP by calling 888-978-1262.

Professional ethics and state and federal laws dictate that sessions conducted by the JHEAP are confidential. Information about sessions or their content will be released only upon an employee’s written request, and/or in circumstances where a clear danger to the individual, others, or the institution exists, or as may be required by law. The JHEAP Clinical Team adheres strictly to this policy.

Making a Referral

The JHEAP On-Site Clinical Team is dedicated to supporting employees whose health or personal lives have begun to impact their lives at work. The best way to connect your entire team with support is to regularly remind all your employees that JHEAP is available to them and their family members. If you need a refresher on the services offered and resources to make a referral, review Leadership Toolkits above.

If you have particular concerns about a specific employee, you might consider making an individual referral using one of these approaches:

Supportive Suggestion (Informal Referral)
  • A supportive suggestion is best when managers are aware that problems at home or work are causing an employee distress. A supportive suggestion is most appropriate when the distress is not significantly impacting work performance and relationships.
  • A manager may suggest the employee call JHEAP or visit the JHEAP website.
  • It’s often helpful to explain to employees that JHEAP clinicians help employees with a wide range of concerns—that you’re not “sending them to therapy.”
  • If the employee chooses to make an appointment with a JHEAP Onsite clinician, it’s helpful to offer the employee time away from work to attend the initial appointment, if possible.
  • Under some circumstances, especially when the employee is acutely distressed, it’s helpful for the manager to facilitate the employee’s call in a private space, either joining the employee on the call or simply providing the space. Keep in mind that when employees are acutely distressed, they can speak with a JHEAP clinician on the phone immediately.
Formal Referral (Voluntary, Documented Referral)
  • A Formal Referral is useful when a manager wishes to address work performance problems, behavioral concerns, or both, and when the manager would like confirmation that the employee has attended an appointment. Under an FR, managers are welcome to provide updates to the JHEAP clinician about the employee’s progress.
  • When employees are referred to JHEAP under an FR, they remain on duty.
  • An FR is a voluntary referral; employees are not required to engage in the FR process. Whether or not the employee chooses to participate, supervisors are encouraged to continue monitoring performance and behavioral concerns. An FR is not part of a disciplinary process, will not be included in the employee’s human resources file, and is meant to convey that the employee is responsible for his or her own behavior and performance and for doing what is necessary to improve.
  • To initiate an FR, the manager should call JHEAP at 888-978-1262 and request a formal referral. JHEAP will assess the situation, consider the context, and make recommendations about best next steps.

Crisis Response

Crisis Response Services available through JHEAP can help you and your department provide an appropriate response when a difficult workplace event occurs. JHEAP provides emotional support for individuals and groups in response to difficult work events. Expand the content below to learn more.

Emotional Support for Individuals and Groups

JHEAP provides the following services in response to difficult work events:

  • Consultations with managers and supervisors to plan a response to staff who are coping with a difficult workplace event
  • Staff briefings and tips for coping with the event
  • Small group interventions following a traumatic event
  • On-site outreach to provide initial support and psychological first aid
  • Same-day appointments for crisis victims
  • Individual assessment and referral for emotional problems related to a crisis
  • Departmental briefings for supervisors and tips for supporting employees
  • Resource materials for individuals impacted by the crisis

Most people who’ve faced a crisis recover and return to work without additional support. Others, however, may need supportive attention. Feeling better is unique to each individual and does not follow any set pattern or timeline.

If you or your department experiences a crisis that exceeds your resources and ability to cope, please call JHEAP at 888-978-1262. JHEAP can lend guidance and consultation about the best ways to respond to difficult workplace events. JHEAP also can assist you in understanding the normal response to grief and traumatic stress, and help your team adopt positive coping strategies and foster resiliency.

Additional Resources for Managers