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JHEAP Manager Resources

As the workplace evolves, the role of HR, leaders, and managers in supporting employee well-being is very important in helping promote JHEAP to their teams. JHEAP can assist leaders and managers in supporting employees by providing 1:1 consultations, resources, group support sessions, training, and more.

Not sure how to handle a situation?

Don’t overthink it, call JHEAP for a management consultation — anytime, any day.

888-978-1262

JHEAP Leadership Toolkit

Created for HR, leaders, and managers, to help learn about best practices to support team members, assist staff who are in need of additional support and provide guidance and resources.

JHEAP Services for Managers

1:1 Consultations for Leaders

For non-urgent needs, reach out to [email protected] or call 888-978-1262 to schedule a management consultation for guidance on available support for yourself or your team.

For urgent needs, call 888-978-1262, state that you are a supervisor calling to consult about an employee concern, and a clinician will hear your concerns and provide recommendations.

On-Site and Virtual Support

After a critical incident, JHEAP can provide support to groups or individuals. Call 888-978-1262 and request a Management Consultation to plan support for your team.

Departmental EAP Presentations

A JHEAP team member can provide an overview of EAP resources and trainings virtually or in-person on topics like self-care, stress management, and more. Complete the Workshop Request Form to schedule a presentation. 

Concerned about an employee’s emotional well-being or workplace behavior?

JHEAP can help you respond effectively.

If you observe distress or concerning behaviors with an employee, JHEAP can provide professional guidance on how to proceed.

To consult with a JHEAP, call 888-978-1262 and state that you are a supervisor calling to consult about an employee concern to create a plan.

Spread awareness and promote JHEAP among your team using the JHEAP Flyer

Follow these guidelines when referring an employee to JHEAP. General Guidelines for Referring an Employee to JHEAP include: focus on observable behaviors, avoid making assumptions or diagnosing, emphasize support and available resources, reassure confidentiality, and frame it as a benefit not a punishment.

Explore the tabs below for more information about JHEAP Manager Resources.

Management Consultations

JHEAP offers unlimited, expert support to help supervisors address employee concerns and improve team well-being, to return focus to operational goals. Consultation services include:

  • Support for difficult conversations and employee referrals
  • Help navigating change, workplace grief, crisis response, and related communications
  • One-on-one guidance for employee and team challenges
  • Tools to recognize and respond to signs of employee distress
  • Access to articles, tools, live and on-demand webinars
Making a Referral

The JHEAP On-Site Clinical Team is dedicated to supporting employees. The best way to connect your entire team with support is to regularly remind all your employees that JHEAP is available to them and their family members. If you need a refresher on the services offered and resources to make a referral, review the Leadership Toolkit.

If you have particular concerns about a specific employee, you might consider making an individual referral using one of these approaches:

Supportive Suggestion (Informal Referral)
  • A supportive suggestion is suggested by a manager or HR when there is no evidence of declining work or performance impact.
  • A manager may suggest the employee call JHEAP or visit the JHEAP website to set up services. It is often helpful to explain to employees that JHEAP helps with a wide range of concerns – not just counseling.
  • Consider allowing the employee to attend JHEAP during work hours if appropriate.
  • If the employee chooses to make an appointment with a JHEAP Onsite clinician, it’s helpful to offer the employee time away from work to attend the initial appointment, if possible.
  • Suggested phrasing example:
    • “You mentioned that you’ve been going through a tough time lately. I want you to know that you don’t have to go through it alone. We have an Employee Assistance Program that offers free, confidential support for things like stress, anxiety, family concerns, and more. You can reach out to them directly—no need to go through me. If you’d like, here is their information….”
  • Information is not shared back with the manager on utilization of services for informal referrals. However, if work performance issues arise, consider a formal referral.
Formal Referral (Voluntary, Documented Referral)
  • A formal referral is recommended by HR when there is significant work performance impact and/or other HR interventions have been employed. A formal referral is a partnership to allow the employee to gain tools to address the workplace concerns
  • Non-urgently, a manager can email [email protected] to set up time for a consultation with both HR and the manager to make a referral.
  • JHEAP will assess the situation, consider the context, and make recommendations about best next steps. Referral paperwork will be provided upon completion of the consultation.
  • It is not punitive or mandatory process.
  • It is helpful to provide updates on the employee work performance throughout the referral so the counselor can monitor progress.
  • To initiate an FR, the manager should call JHEAP at 888-978-1262 and request a formal referral. JHEAP will assess the situation, consider the context, and make recommendations about best next steps.
Risk Assessment

A Risk Assessment is conducted by JHEAP when there are concerns for employee safety, e.g. statements of self-harm or suicidal ideation, threats of violence to others, domestic violence or erratic behavior.

Contact 911 if there is imminent risk of harm; if applicable notify security or key stakeholders per policy.

Otherwise, contact HR and JHEAP to coordinate a telephonic assessment wherein a counselor will evaluate for risk, provide support and make recommendations.

How to do it:

  • Alert your HR business partner and contact 888-978-1262 and select option 1 for emergency to initiate the process.
  • JHEAP will be able to assess and determine next steps, based on the presenting concerns and current situation.
Crisis Response

Crisis Response Services can help you and your department provide an appropriate when faced with a challenge or difficult event.

How JHEAP can support teams in crisis:

  • Coordinate counseling and customized interventions when there is a traumatic event or crisis
  • Expert consultation
  • Response planning
  • Communication planning
  • On-site and virtual group debriefings
  • Team Support outreach strategy
  • Ongoing follow-up

If you or your department experiences a crisis that exceeds your resources and ability to cope, JHEAP can lend guidance and consultation about the best ways to respond in difficult events. JHEAP also can assist you in understanding the normal response to grief and traumatic stress, and help your team adopt positive coping strategies and foster resiliency.

Confidentiality

Professional ethics and state and federal laws dictate that sessions conducted by the JHEAP are confidential. Information about sessions or their content will be released only upon an employee’s written request, and/or in circumstances where a clear danger to the individual, others, or the institution exists, or as may be required by law. The JHEAP Clinical Team adheres strictly to this policy.

Reach Out to JHEAP

For non-urgent concerns, email [email protected] or Lisa Dewitt, JHEAP Account Executive at [email protected].

For urgent concerns, call 888-978-1262 and say you are a JHU leader needing a management consultation.