We know personal challenges can affect you at work and at home, and Johns Hopkins Employee Assistance Program (JHEAP) is here to help. JHU employees and their household members have 24/7 access to free, confidential consultation, counseling and referrals for challenges such as stress at work or at home, emotional distress, navigating change and uncertainty, and so much more.
Employee Assistance Program
For Individuals
- Phone Support: Call 888-978-1262 for support in the U.S., any day, any time.
- Request counseling online for non-urgent support from a domestic counselor. For urgent support, call 888-978-1262.
- Visit the website CCA@YourService and use Company Code JHEAP for additional resources.
For Supervisors and Leaders
JHEAP can assist supervisors and leaders in supporting your teams by providing 1:1 consultations, promotional resources, departmental EAP presentations, and on-site or virtual group support.
For Employees Abroad
International Support: Visit the website myccaonline.com and use Company Code JHGlobal for country-specific contact details and additional global resources.
Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members receive free confidential consultation, counseling, and referrals for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges.*
Individuals receive up to 6 free confidential, short-term counseling sessions per issue each year.
When you call, caring and professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a tele-video or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area. You can also schedule an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.
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- Call JHEAP 24/7/365 at 888-978-1262 (for people the U.S. only)
- Submit your counseling request via the online request form
- Here is a flyer about scheduling a counseling appointment with the online form.
- JHGlobal employees can schedule an appointment via member website CCA@YourService – Company Code: JHGLOBAL
*Please note that special considerations may apply to cases involving household family members – minors under age 18
When I applied to Johns Hopkins, everyone said it would be a big challenge. I had four children at that time and it was hard. But once I applied, I was connected with all the departments virtually, and the amount of support they gave me, and my family, just amazed me. Read the whole interview with Wedad.
Wedad Fallatah
Clinical Fellow, Biochemical Genetic Medicine
Video: Overview of JHEAP Services
Who is your support system? Watch this 30 minute video for an overview of JHEAP services.