Employee Assistance Program

We know personal challenges can affect you at work and at home, and Johns Hopkins Employee Assistance Program (JHEAP) is here to help. JHU employees and their household members have 24/7 access to free, confidential consultation, counseling and referrals for challenges such as stress at work or at home, emotional distress, navigating change and uncertainty, and so much more.

For Individuals

JHU employees and their household members have 24/7/365 access to confidential consultation, counseling, and referrals for challenges such as stress at work or at home, emotional distress, life transitions, or other personal issues.

Phone Support: Call 888-978-1262 for support in the U.S., any day, any time.
International Support: Visit the website myccaonline.com and use Company Code JHGlobal for country-specific contact details and additional global resources.
Request Counseling Online: For non-urgent support, you can submit a request through the online request form to connect with a domestic counselor. For urgent support, call 888-978-1262.
Visit the website CCA@YourService and use Company Code JHEAP for additional resources.

Spread the Word

Print or share these flyers to tell others about JHEAP.

For Supervisors and Leaders

JHEAP can assist supervisors and leaders in supporting your teams by providing promotional resources, group support sessions, training, and more.

Consultations for Leaders: Reach out to [email protected] to connect with a clinician for guidance on available support for yourself or your team.
Departmental EAP Presentations*: A JHEAP clinician can provide an overview of EAP resources and trainings virtually or in-person on topics like self-care, stress management, and more. Reach out to [email protected] to request support.
On-Site or Virtual Support*: After a critical incident, JHEAP can provide support either as a group or individually. Reach out to 888-978-1262 and request a Management Consultation.
1:1 Support for Leaders: JHEAP is available for one-on-one support and consultation for leaders who are navigating change and uncertainty.

*For international groups, please note that fees may be incurred for these services.

1:1 Emotional Support

Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members receive free confidential consultation, counseling, and referrals for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. Individuals receive up to 6 free confidential, short-term counseling sessions per issue each year.

When you call, caring and professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a tele-video or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area. You can also schedule an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.

- Call JHEAP 24/7/365 at 888-978-1262 (for people the U.S. only)
- Submit your counseling request via the online request form
  - Here is a flyer about scheduling a counseling appointment with the online form.
- JHGlobal employees can schedule an appointment via member website CCA@YourService – Company Code: JHGLOBAL

Daily Life Assistance

dAILY lIFE aSSISTANCE

Struggling to find that balance between work and home? Let us lighten your load. Through Johns Hopkins EAP (JHEAP) you and your household family members have 24/7 telephone access to a daily life assistance counselor by calling 888-978-1262 for:

- - Free legal consultation on a variety of issues including bankruptcy, child custody, divorce.
  - Free financial consultation on a variety of issues, such as help with budgeting, managing debt and tax preparation and identity theft resolution and consultation.
  - Services and resources for child care and elder care services.
  - Services and resources for pet care, household help and other needs.

Online Resources

Visit the website CCA@YourService – Company Code: JHEAP, for additional resources and LiveCONNECT instant messaging with Worklife Specialists.

Visit the JH Global Website – Company Code: JHGLOBAL for additional global resources and LiveCONNECT instant messaging with Worklife Specialists.

Mobile App

The CCA@YourService App is also available on your device’s app store – enter your one-time access code (JHEAP) to create a profile.

- Visit app.myccaonline.com, to access a web/desktop version of the App that mirrors the app experience.
- Bypass the phone call and submit your worklife services request via the app.

Networking Groups

Virtual Networking Groups

JHU Benefits & Worklife hosts several recurring Virtual Networking Groups for employees including Caregiving for Children with Disabilities, Retirement Readiness, Adult Caregiving, Employee Young Professionals, and more.

These networking groups are an opportunity to connect with Hopkins peers who may be going through similar life experiences. Registration is required. To ensure privacy, these sessions are not recorded and are only available to Johns Hopkins employees.

Visit the Virtual Networking Groups webpage to see all groups and learn more.

On-Demand Resources

Support and Resources for those Affected by the Wildfires in LA

JHEAP Disaster Support

California Wildfires Disaster Resources

Legal/Financial Assistance/Shelter Information

Coping After Traumatic Events in the News

Who can help?
The university recognizes that distressing events in the news can affect everyone and evoke concerns of safety. Even people who were not directly impacted can have emotional and stress reactions. A national, collective level of sorrow, distress or anger is understandable. Johns Hopkins EAP has put together the resources below:

What resources are available to me, my co-workers, and my team?

What resources are available to support my children?

Johns Hopkins EAP is available to support your needs 24/7/365 by calling 888-978-1262. Our counseling staff is specially trained to assist in times of need and is available at any time. We’re always here to provide you with emotional support and referrals to helpful resources. Expand the content below for additional on-demand resources.

What if I am a manager concerned about a member of my team or my whole team?
Click here for more information on consulting with a Johns Hopkins EAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Mental Health Awareness Resources

Who can help?
Make your mental wellbeing a priority. JHEAP counselors are available to faculty, staff, and their household family members at 888-978-1262 24/7/365 to assist with free, confidential emotional support and daily life assistance.

What resources are available to me, my family, my co-workers, and my team?

Webinars and Workshops: Click here to discover upcoming webinars increase awareness of how the world around us impacts our mental health as well as steps we can take to change our space, impact our community, and protect our well-being. Topics include:
- - Tools for Today – Click here to play recording
  - Setting Boundaries – Click here to play recording
  - Practicing Self-Compassion – Click here to play recording
  - Getting the Help You Need – recording available after 5/30
Articles and Resources To support your efforts around this year’s Mental Health Awareness Month and beyond, we have put together a toolkit of resources:

- - JHEAP BIPOC Mental Health Month

Suicide and How to Help Someone Who’s Having Suicidal Thoughts. Click here for additional resources on suicide prevention. If you or someone you know is in crisis, you can reach out to JHEAP or the 9-8-8 SUICIDE & CRISIS LIFELINE (formerly known as the National Suicide Prevention LifeLine 1-800-273-TALK) https://988lifeline.org/ This resource includes articles to help understand and prevent suicide, the suicide resource center, and additional national suicide resources.

How can I get emotional support for myself or a family member immediately?
To receive emotional support in the moment, call 888-978-1262. You will be connected to a clinician in the moment, who will provide free, confidential, emotional support, and can help you to identify resources and next steps.

What if I am a manager concerned about a member of my team or my whole team related to emotional well-being?
Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Suicide Prevention Resources

September is National Suicide Prevention Month (9/1-9/30) and World Suicide Prevention Day (9/10) and National Suicide Prevention Week (9/10-9/16). It’s a time to shed a light on this global health crisis and work to remove the stigma. Talking about suicide may feel uncomfortable, but we can all learn, take action and help save a life. Now is the time to build awareness, acceptance and compassion. Use the resources listed below to learn more on how to talk about suicide, how to notice when someone may need help and how to reach out for assistance.

Shine a Light on Suicide Prevention Flyer offering suggestions and resources for making a difference throughout September and all year long.
Manager’s guide to recognizing warning signs and supporting an employee who may be at risk.
Concerned colleague’s guide to recognizing warning signs and supporting a coworker who may be at risk.
National Suicide and Crisis Lifeline: 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (1-800-273-8255). Call, text or chat 988 for 24/7, free and confidential support for people in distress, prevention and crisis resources for you and your loved ones and best practice for professionals.
Stop a Suicide: offers a free interactive suicide risk inventory that immediately connects those who are concerned about suicide risk in themselves or others with crisis intervention counselors and/or emergency services.
Suicide Prevention Resources Center: provides consultation, training and resources to enhance suicide prevention.
Suicide Awareness – Voices of Education (SAVE): provides suicide education, as well as facts and statistics on suicide and depression. It links to information on warning signs of suicide and the role a friend or family member can play in helping a suicidal person.
Talk Saves Lives Training: the American Foundation for Suicide Prevention has developed an interactive online training to help prevent suicide. Talk Saves Lives™ online tool is designed to help you understand suicide and know the warning signs. Then you can start the conversation. To start the training visit your member website, Username & Password = JHU; under mental health and addictions > suicide prevention > Talk Saves Lives online training. For additional information, visit the American Foundation for Suicide Prevention.
Mental Health First Aid: if you want to learn more about suicide, stigma, mental health issues and what you can do to help, consider signing up for a mental health first aid course by going to the Mental Health First Aid website. Through education, you can help make a difference.

Hopkins Specific Resources

If you or someone you know is in crisis, you can reach out to JHEAP for professional support from a licensed counselor 24/7/365. JHEAP provides confidential counseling for up to five visits at no cost for Johns Hopkins employees and household members. Call JHEAP at 888-978-1262, for free, confidential help and referrals for emotional or mental health concerns you may have.

What if I am a manager concerned about a member of my team?

Click here for a manager’s guide to recognizing warning signs and supporting an employee who may be at risk

Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals and crisis response services. JHEAP can lend guidance and consultation about the best ways to respond to difficult workplace situations.

Race and Racial Discussions

Who can help?
The university recognizes that the current events around racial justice, diversity, and civil unrest may be stressful for members of the Johns Hopkins Community, especially those with family and friends who are impacted. JHEAP counselors are available to faculty, staff, and their household family members at 888-978-1262, 24/7/365 to assist with emotional support and daily life assistance.

What resources are available to me, my family, my co-workers, and my team?

Tips for Managers in the Workplace. Click here for information on the three common missteps for managers to avoid and three ways for managers to take meaningful action.
Racial Justice, Diversity and Mental Health Resources. Click here to receive additional information on advocacy organizations and black mental health resources.
Resources for Violence Against Asian Americans. Click here to receive additional information on advocacy organizations and resources for Asian American and Pacific Islander communities.
Talking with kids about injustice. Click here for a guide on how to talk to young children about injustices that they may already be aware of. This document will help with talking to kids about injustice and offers suggestions on responding to injustice.
Additional Racial Discussion Resources. Click here for additional resources provided by the Office of Diversity, Inclusion and Health Equity. These resources include support resources for black individuals and communities such as Black Mental Health Alliance, Open Path Psychotherapy Collective, and Racial Trauma is Real information.

What if I am a manager concerned about a member of my team or my whole team related to race and emotional well-being?
Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Workshops and Webinars By Request

JHEAP and the JHU Office of Benefits & Worklife offers an array of workshops for faculty/staff and departments that provide enrichment, education and tools to help you effectively manage the daily challenges of living and help you to thrive in all areas of your life.

If you are requesting a presentation due to a recent incident or to address a specific issue in your department, consult with JHEAP directly at 888-978-1262 or [email protected].

JHEAP offers the following presentations for teams at the manager’s request:

ALL ABOUT JOHNS HOPKINS eMPLOYEE ASSISTANCE PROGRAM
- - This workshop offers an overview of Johns Hopkins’ EAP services, which are available to JHU and JHHS faculty and staff and their family members
STRATEGIES FOR MANAGING STRESS IN CHALLENGING TIMES
- - This workshop offers participants an overview of Johns Hopkins EAP services, an overview of the ways stress shows up in their lives, and tools for healthy coping and thriving during challenging times.
PROMOTING EMOTIONAL WELL-BEINg IN THE WORKPLACE
- - This workshop offers an overview of Johns Hopkins EAP services, a recognition for promoting emotional well-being in the workplace and how it benefits everyone, strategies for promoting a healthy work environment and managing stress, and ways to manage a healthy work-life mix.
visual journaling
- - Join a JHEAP Clinician as they lead the team through a guided visual journaling exercise to learn new ways to reduce stress and open up about their individual experiences and emotions. A consultation is needed when scheduling this session to ensure the prompts are geared towards the pressing concerns/topic. Artistic ability is not a requirement of this session. Participants will need a piece of paper and something to write with. If a participant enjoys arts and crafts, they are free to use supplies (magazine pictures, colored pencils, etc) to make a colorful visual.

To schedule a Johns Hopkins EAP presentation for your department, visit the Benefits and WorkLife Workshops and Webinars Request Page.

For additional Benefits and WorkLife On-Demand Workshops and Webinars, click here to learn more

Online Seminars

Online Seminars to support you throughout the year

JHEAP 2025_Online Seminar Calendar