Employee Assistance Program

two people talking We know personal challenges can affect you at work and at home, and Johns Hopkins Employee Assistance Program (JHEAP) is here to help. JHU employees and their household members have 24/7 access to free, confidential consultation, counseling and referrals for challenges such as stress at work or at home, emotional distress, navigating change and uncertainty, and so much more.

May is Mental Health Awareness Month

Turn awareness into action with JHEAP’s toolkit of webinars and resources.

JHEAP Webinar: Best Practices for Supporting Others

Explore effective techniques for offering support without stepping into the role of a counselor or therapist.

Watch the recording

Benefits Insight Series: Unlocking Support and Mental Health Awareness with JHEAP

Thursday, May 22, at noon ET

Join for a deep dive into the resources and tools for well-being provided by JHEAP, including free and confidential services for employees and their household members. Register here

JHEAP/CCA Mental Health Awareness Webinar Series offers 5 complimentary webinars available to all employees throughout May. If you’ve missed a webinar, check out the On-Demand section below to watch the replay.

Putting JHEAP to Work for Your Mental Wellbeing highlights how the benefit helps connect employees and their family members to confidential counseling and emotional wellbeing support.

Anxiety Unmasked – Online seminar available starting May 20

Take A.C.T.I.O.N. to Improve Mental Health teaches how to put emotional well-being goals into practice.

Mental Health and Self-Care Resource Guide features a compilation of tools and resources from across the web as a helpful starting point to take action.

Taking Care of Your People Starts with Taking Care of Yourself offers guidance to people leaders on managing energy levels to manage others effectively.

For Individuals

Phone Support: Call 888-978-1262 for support in the U.S., any day, any time.
International Support: Visit the website myccaonline.com and use Company Code JHGlobal for country-specific contact details and additional global resources.
Request Counseling Online: For non-urgent support, you can submit a request through the online request form to connect with a domestic counselor. For urgent support, call 888-978-1262.
Visit the website CCA@YourService and use Company Code JHEAP for additional resources.

For Supervisors and Leaders

JHEAP can assist supervisors and leaders in supporting your teams by providing promotional resources, group support sessions, training, and more, including:

Consultations for Leaders
Departmental EAP Presentations*
On-Site or Virtual Support*
1:1 Support for Leaders

Go to JHEAP Manager Resources

*For international groups, please note that fees may be incurred for these services.

When I applied to Johns Hopkins, everyone said it would be a big challenge. I had four children at that time and it was hard. But once I applied, I was connected with all the departments virtually, and the amount of support they gave me, and my family, just amazed me. Read the whole interview with Wedad.

Wedad Fallatah

Clinical Fellow, Biochemical Genetic Medicine

1:1 Emotional Support

Through Johns Hopkins Employee Assistance Program (JHEAP), JHU employees and their household family members receive free confidential consultation, counseling, and referrals for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. Individuals receive up to 6 free confidential, short-term counseling sessions per issue each year.

When you call, caring and professional counselors will listen, provide support, and help you identify resources and next steps. If you choose to arrange a tele-video or in-person appointment, JHEAP will provide referrals to licensed clinicians in your area. You can also schedule an appointment with a member of the JHEAP Onsite Clinical Care Team located on various Johns Hopkins campuses.

- Call JHEAP 24/7/365 at 888-978-1262 (for people the U.S. only)
- Submit your counseling request via the online request form
  - Here is a flyer about scheduling a counseling appointment with the online form.
- JHGlobal employees can schedule an appointment via member website CCA@YourService – Company Code: JHGLOBAL

Daily Life Assistance

dAILY lIFE aSSISTANCE

Struggling to find that balance between work and home? Let us lighten your load. Through Johns Hopkins EAP (JHEAP) you and your household family members have 24/7 telephone access to a daily life assistance counselor by calling 888-978-1262 for:

- - Free 30-minute legal phone consultation on a range of issues and expert legal advice specific to your unique situation.
  - Free 30-minute financial phone consultation on a variety of issues, offering expert financial guidance and valuable resources to your unique situation.
  - Services and resources for pet care, household help and other needs.

Online Resources

Visit the website CCA@YourService – Company Code: JHEAP, for additional resources and LiveCONNECT instant messaging with Worklife Specialists.

Visit the JH Global Website – Company Code: JHGLOBAL for additional global resources and LiveCONNECT instant messaging with Worklife Specialists.

Mobile App

The CCA@YourService App is also available on your device’s app store – enter your one-time access code (JHEAP) to create a profile.

- Visit app.myccaonline.com, to access a web/desktop version of the App that mirrors the app experience.
- Bypass the phone call and submit your worklife services request via the app.

Networking Groups

Virtual Networking Groups

JHU Benefits & Worklife hosts several recurring Virtual Networking Groups for employees including Caregiving for Children with Disabilities, Retirement Readiness, Adult Caregiving, Employee Young Professionals, and more.

These networking groups are an opportunity to connect with Hopkins peers who may be going through similar life experiences. Registration is required. To ensure privacy, these sessions are not recorded and are only available to Johns Hopkins employees.

Visit the Virtual Networking Groups webpage to see all groups and learn more.

On-Demand Resources

Mental Health Awareness Resources

Who can help?
Make your mental wellbeing a priority. JHEAP counselors are available to faculty, staff, and their household family members at 888-978-1262 24/7/365 to assist with free, confidential emotional support and daily life assistance.

What resources are available to me, my family, my co-workers, and my team?

Webinars and Workshops: Click here to discover upcoming webinars to increase awareness of how the world around us impacts our mental health, and steps we can take to change our space, impact our community, and protect our well-being. Replays of the webinars are linked below as they become available. Topics include:
- - Practicing Kindness
  - Best Practices for Supporting Others – Recording available after May 6th
  - Practicing Mindfulness – Recording available after May 7th
  - Practicing Gratitude – Recording available after May 15th
  - Practicing Self-Compassion – Recording available after May 20th
  - Practicing Mind-Body Wellness – recording available after May 28th
Articles and Resources To support your efforts around this year’s Mental Health Awareness Month and beyond, we have put together a toolkit of resources:

- - JHEAP BIPOC Mental Health Month

Suicide and How to Help Someone Who’s Having Suicidal Thoughts. Click here for additional resources on suicide prevention. If you or someone you know is in crisis, you can reach out to JHEAP or the 9-8-8 SUICIDE & CRISIS LIFELINE (formerly known as the National Suicide Prevention LifeLine 1-800-273-TALK) https://988lifeline.org/ This resource includes articles to help understand and prevent suicide, the suicide resource center, and additional national suicide resources.

How can I get emotional support for myself or a family member immediately?
To receive emotional support in the moment, call 888-978-1262. You will be connected to a clinician in the moment, who will provide free, confidential, emotional support, and can help you to identify resources and next steps.

What if I am a manager concerned about a member of my team or my whole team related to emotional well-being?
Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Coping After Traumatic Events in the News

Who can help?
The university recognizes that distressing events in the news can affect everyone and evoke concerns of safety. Even people who were not directly impacted can have emotional and stress reactions. A national, collective level of sorrow, distress or anger is understandable. Johns Hopkins EAP has put together the resources below:

What resources are available to me, my co-workers, and my team?

What resources are available to support my children?

Johns Hopkins EAP is available to support your needs 24/7/365 by calling 888-978-1262. Our counseling staff is specially trained to assist in times of need and is available at any time. We’re always here to provide you with emotional support and referrals to helpful resources. Expand the content below for additional on-demand resources.

What if I am a manager concerned about a member of my team or my whole team?
Click here for more information on consulting with a Johns Hopkins EAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals, and crisis response services.

Suicide Prevention Resources

September is National Suicide Prevention Month (9/1-9/30) and World Suicide Prevention Day (9/10) and National Suicide Prevention Week (9/10-9/16). It’s a time to shed a light on this global health crisis and work to remove the stigma. Talking about suicide may feel uncomfortable, but we can all learn, take action and help save a life. Now is the time to build awareness, acceptance and compassion. Use the resources listed below to learn more on how to talk about suicide, how to notice when someone may need help and how to reach out for assistance.

Shine a Light on Suicide Prevention Flyer offering suggestions and resources for making a difference throughout September and all year long.
Manager’s guide to recognizing warning signs and supporting an employee who may be at risk.
Concerned colleague’s guide to recognizing warning signs and supporting a coworker who may be at risk.
National Suicide and Crisis Lifeline: 988 has been designated as the new three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (1-800-273-8255). Call, text or chat 988 for 24/7, free and confidential support for people in distress, prevention and crisis resources for you and your loved ones and best practice for professionals.
Stop a Suicide: offers a free interactive suicide risk inventory that immediately connects those who are concerned about suicide risk in themselves or others with crisis intervention counselors and/or emergency services.
Suicide Prevention Resources Center: provides consultation, training and resources to enhance suicide prevention.
Suicide Awareness – Voices of Education (SAVE): provides suicide education, as well as facts and statistics on suicide and depression. It links to information on warning signs of suicide and the role a friend or family member can play in helping a suicidal person.
Talk Saves Lives Training: the American Foundation for Suicide Prevention has developed an interactive online training to help prevent suicide. Talk Saves Lives™ online tool is designed to help you understand suicide and know the warning signs. Then you can start the conversation. To start the training visit your member website, Username & Password = JHU; under mental health and addictions > suicide prevention > Talk Saves Lives online training. For additional information, visit the American Foundation for Suicide Prevention.
Mental Health First Aid: if you want to learn more about suicide, stigma, mental health issues and what you can do to help, consider signing up for a mental health first aid course by going to the Mental Health First Aid website. Through education, you can help make a difference.

Hopkins Specific Resources

If you or someone you know is in crisis, you can reach out to JHEAP for professional support from a licensed counselor 24/7/365. JHEAP provides confidential counseling for up to five visits at no cost for Johns Hopkins employees and household members. Call JHEAP at 888-978-1262, for free, confidential help and referrals for emotional or mental health concerns you may have.

What if I am a manager concerned about a member of my team?

Click here for a manager’s guide to recognizing warning signs and supporting an employee who may be at risk

Click here for more information on consulting with a JHEAP OnSite clinician, referring employees to JHEAP directly, making a referral, informal referrals and crisis response services. JHEAP can lend guidance and consultation about the best ways to respond to difficult workplace situations.

Workshops and Webinars By Request

JHEAP and the JHU Office of Benefits & Worklife offers an array of workshops for faculty/staff and departments that provide enrichment, education and tools to help you effectively manage the daily challenges of living and help you to thrive in all areas of your life.

If you are requesting a presentation due to a recent incident or to address a specific issue in your department, consult with JHEAP directly at 888-978-1262 or [email protected].

JHEAP offers the following presentations for teams at the manager’s request:

ALL ABOUT JOHNS HOPKINS eMPLOYEE ASSISTANCE PROGRAM
- - This workshop offers an overview of JHEAP’s services, which are available to JHU and JHHS faculty and staff, and their family members. The Johns Hopkins Employee Assistance Program (JHEAP) provides professional assistance with stress and other concerns. JHEAP services are free and confidential and help employees address problems in their daily lives to support emotional well-being. This seminar can also include JHEAP resources for managers, if requested.
Other Presentations Available Upon Request
- - The Johns Hopkins Employee Assistance Program (JHEAP) has a full catalog of different offerings including stress management, visual journaling, work-life balance, and more. To request a training, fill out the request form and a member of the JHEAP onsite team will be in touch to schedule a consultation.

To schedule a Johns Hopkins EAP presentation for your department, visit the Benefits and WorkLife Workshops and Webinars Request Page.

For additional Benefits and WorkLife On-Demand Workshops and Webinars, click here to learn more

Online Seminars

Online Seminars to support you throughout the year

JHEAP 2025_Online Seminar Calendar