Backup Care

COVID-19 and Backup Care, Care@Work

  • Hopkins has expanded this benefit from 10 to 20 days (through June 30, 2020)
  • Now available to benefits-eligible employees of the following entities: Hospital; Health System; Community Physicians; Health Care; Home Care Group; Home Health Services; Pharmaquip; Pediatric at Home; Bayview; Emergency Medical Services; Suburban Hospital & Suburban Physicians; Howard County Hospitals & TCAS; Sibley Hospital; All Children’s Hospital.

No matter how well you plan, surprises can happen. To help keep the impact of sudden child care needs to a minimum, we’ve partnered with to provide 20 days of backup care per year at a reduced rate that’s based on your salary.

Through its Care@Work program, prescreens qualified caregivers to help you find in-home backup emergency care for children and adults, or in-center backup care for children. You also receive a free premium membership to perform self-directed searches for a variety of caregiving needs.

To ensure you’re prepared when the unexpected occurs, we highly recommend you register with Care@Work well before any need arises. Sign up now and have the peace of mind that comes with knowing you have a backup plan when you need it.

Your Benefits

Full-time JHU faculty, staff, postdoctoral fellows, residents, doctoral students, and interns are eligible for services through Care@Work. The program provides:

  • Twenty (20) days of subsidized in-home or in-center backup care for children, or in-home backup care for adults/seniors
  • backup care specialists to assist in locating pre-screened and qualified caregivers
  • Backup child care, 24/7, for children 17 years old or younger, when school is closed, your child is sick, or you need to work late or on weekends
  • Adult backup care for yourself and adult relatives for companion and personal care services, such as transportation to medical appointments and other hands-on care
  • Pay for caregivers with a flat hourly co-pay based on your salary ( will bill your credit card after service delivery)

Your cost for backup care is based on your salary, according to the following tiers:

Your Annual Salary Your Pay
$39,999 and below $6 per hour
$40,000 to $74,999 $8 per hour
Over $75,000 $10 per hour
If you use greater than $5,000 in combination of Child Care Voucher, Dependent Care Flexible Spending, and Backup Care benefits for any 12-month period, it will be applied to your wages, as required by the IRS.
In-Center Backup Child Care

Since July 2018, Care@Work has covered in-center child care at a cost of $15 per day.

Premium Membership

In addition to backup care, full-time JHU faculty, staff, postdoctoral fellows, residents, doctoral students, and interns are offered a free premium membership with unlimited digital access to to:

  • Find coverage for one-time and recurring needs for child care, adult and senior care, pet care, housekeeping, and tutoring
  • Search detailed caregiver profiles that include experience, availability, and reviews
  • Access background check options
  • Post jobs detailing your family’s needs
Enroll Now

Even if you’re not currently in need of care, we recommend registering with through the Hopkins portal.

Use your JHED ID, without, when registering.

Got questions? Call at 855-781-1303. Once you’re enrolled, you can quickly and easily speak with a care specialist or conduct a self-directed search for care.

Safety Resources

The safety of your children is our highest priority. We want you to feel confident that you have the resources and knowledge to properly evaluate providers to ensure the safety of your family.

Please explore the tools available to you when using the website. When you log in to your account, check out the information in the Safety Center section of the website, accessible by clicking the “Safety” link on the top right portion of the website. You’ll find tools and resources—including a guide to choosing child care, an overview of background checks, and answers to frequently asked questions—to help you evaluate risk and stay savvy about safety.

You’ll also find information about background checks on each provider’s profile and can request additional background checks—prices range from $59 to $300 per provider, depending on the level of background check you select.

Should you have specific questions or concerns, we welcome you to contact us by phone at 410-516-2000 or email Benefits & Worklife.