How do I reach the Family Programs team at JHU if I need help?
The JHU Family Support Services team is maintaining a list of up-to-date childcare resources during this crisis. You can reach them through the Benefits Service Center at 410-516-2000 or by email at Benefits@jhu.edu.
Are the JHU partner childcare centers staying open?
The Johns Hopkins Child Care and Early Learning Center at East Baltimore, Weinberg Early Childhood Center, and Homewood Early Learning Center are open, and you must contact the centers to enroll during this emergency period.Visit the Family & Caregiving Programs page for more information.
My child’s school has closed but JHU is open, and I need childcare. What do I do?
You are expected to work your normal schedule and follow JHU’s normal leave policies. Work with your manager to determine whether your position is eligible and appropriate for Workplace Flexibility.
Please refer to the Sick and Safe Leave policy and JHU’s general Sick Leave policy. Also, FMLA entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave in a 12-month period for specified family and medical reasons. For specific questions regarding leave, contact HR Business Services at 443-997-2157 or HRBusinessServices@jhu.edu.
Many child care centers and family child care providers are still in operation and have openings. LOCATE: Maryland Family Network is a service available to Hopkins employees and students that helps locate child care in the community. Contact LOCATE at 1-800-999-0120, option 2, or LOCATEcorporate@marylandfamilynetwork.org.
Plus, JHU provides all employees with 20 days of backup care through Care.com. You also receive a free premium Care.com membership, which allows you to perform self-directed searches for a variety of caregiving needs. You must register through JHU’s portal at or call 855-781-1303. In addition you can use the Care.com digital portal to post a position for an in-home provider on your own. Care.com’s website also has information about child care safety during COVID-19.
JHU provides support programs for all employees and their families through mySupport. You can reach mySupport 24/7, 365 at 443-997-7000 or online. For online access, the username is JHU and the password is JHU.
Concerned about COVID-19 transmission through child care?
It is your responsibility to inform yourself and ask your care provider how they are taking precautions to prevent the spread of Covid-19. Resources are provided guide you in having these conversations and adhering to best practices.
CDC Guidance for School Settings
Maryland State Department of Education, Division of Early Childhood – Information for Child Care Programs; FAQs and Guidance for Child Care Providers during Covid-19
Care.com – What Families and Caregivers Should Know About Coronavirus