Business Skills

Whether you’re looking to better communicate with colleagues, interested in boosting your customer service savvy, or in search of ways to better handle the pressures of your job, we have instructor-led and online courses, books, videos, and other resources to help.

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Communication Skills

Take a course on how to communicate assertively, speak like a pro, or listen effectively. Or browse an ebook designed to build your communication skills. We have plenty of options to help you improve.

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Coping Skills

Develop the skills you need to thrive in a high-pressure workplace. We offer instructor-led courses, online classes, videos, and books to help you conquer negativity, deploy diplomacy and tact, transform crises into success, and much more. For more resources that assist employees and their families with their overall well-being, check out JHU’s support programs.

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Diversity & Inclusion

Gain knowledge about diversity and inclusion, gender bias, cultural awareness, and more through our selection of instructor-led courses, online classes, videos, and books on the topic. You also can learn more about Johns Hopkins’ commitment to diversity and inclusion by visiting the Office of Institutional Equity and the Diversity Leadership Council (DLC) websites.

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Hopkins Essentials

In addition to developing supervisor and manager skills, it’s important for leaders at all levels to learn about Hopkins-specific policies and procedures. Our Hopkins Essentials training program (formerly called the Managers and Supervisors Training Program) consists of seven courses designed to provide basic policy information to newly hired faculty and staff, or to faculty and staff recently promoted into a managerial or supervisory position.

All new managers and supervisors—whether newly hired or newly promoted—are required to complete Hopkins Essentials within two years of employment or promotion to the role. If you took any or all of the courses in the past, you will receive credit.

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Innovation at Work

Looking to host better meetings? Want tips on how to learn from mistakes, or to increase your creativity? Choose from our selection of instructor-led courses, online classes and videos.

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Project Management

Our courses and resources on project management can help you understand how to analyze risk, improve your scheduling skills, learn how to handle bad news in the midst of a project, and much more.

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Thinking of developing your career by pursuing higher education outside of our Learn & Grow offerings? Be sure to check out JHU’s tuition assistance programs, which can help you cover the cost of college tuition.

Did You Know?

If you’re a nonbargaining unit staff member, you’re entitled to a minimum of three full days of training per year. You can choose courses that focus on your current job duties or your professional aspirations. Learn exciting new skills, enhance your existing strengths, explore new possibilities, or simply gain a deeper understanding of how things operate at JHU.

If you’re a manager, make sure that your staff members know about this benefit and take advantage of it. Managers should allot time for staff training as part of their annual planning process in order to prevent disruption to normal operations when employees attend professional development courses.